Frequently asked questions
Is what I see in the photo exactly what I will receive?
Yes, the photos accurately reflect our products.
Each pair is carefully photographed from multiple angles and in natural light to provide you with a realistic representation of the model. At Volcano, we strive for transparency and authenticity so that what you see is exactly what you receive.
Can I try on the shoes and return them if they don't fit?
Oh, you can write to us about your reception.
We make sure you feel comfortable and adjust your essentials. If this model is not convenient for you, it will help you contact us: we organize a return or a change, simple and convenient.
Chez Marquis, your satisfaction guide for our engagements.
What is the delivery time?
Our orders are carefully prepared and shipped within 24 to 48 business hours.
Delivery times then vary between 2 and 5 business days, depending on your location.
With Marquis , you'll be informed every step of the way until your order is received.
What if the size doesn't fit me?
Aucun souci. If you don't see this point, you can ask for a change or a large return.
We collect the collection directly from your home or office. Chez Marquis, on s’sure que chaque paire vous aille favourite.
Are your shoes comfortable for use?
Oui, absolument. We choose some options to provide optimal comfort throughout the long journey.
Matériaux souples, semi-ergonomics and finishes soignées: The detail is pensé to accommodate your pas, in the morning, without compromising on the style.
